Delivery and Returns

Delivery

We aim to despatch orders within 10 working days, although in the majority of cases orders will be sent much sooner than this.

We despatch orders on Mondays, Tuesdays or Wednesdays. We do not despatch orders on any other days of the week, to avoid the risk of plants being held by couriers over the weekend.

During periods of adverse weather, such as extreme heat, significant cold or flooding, despatch of orders may be delayed until conditions and circumstances improve.

We despatch orders to England, Scotland and Wales. Unfortunately, we do not currently despatch orders to:

• Northen Ireland

• Isle of Man

• Jersey

• Guernsey

• Aldeney

• Sark

• Other EU/EEA countries

• Anywhere requiring international despatch.

Delivery Costs

We charge a flat rate of £10 for postage. In the event of an exceptionally large order, we reserve the right to adjust this charge, with the agreement of both parties, or cancel the order. Therefore, if you plan to order a very large quantity of plants, we ask that you e-mail us first so we can make the necessary arrangements.

Returns and Refunds

We are proud of the quality of the plants we sell, but if for any reason you are not 100% happy with your order, please contact us within 48hrs of the plants being delivered, and we will endeavour to help.

Plant Condition

During the winter and early spring the majority of plants can be posted to you without the need for any adjustments. As the growing season progresses from April onwards, many plants will need to be cut back to some extent to enable successful delivery. This may be because the plant is too tall or too large to realistically fit inside normal packaging, or it may be carried out to reduce water loss and stress for plants with a lot of foliage. This is normal for any mail order plant service, and cutting back a plant will not harm it any way, and will actually go some way to enabling better establishment in your garden.