Privacy Policy
At Arcady Plants, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website.
Information We Collect
When you place an order or interact with our website, we collect certain personal information, including:
Your name
Billing and delivery address
Email address
Phone number
Payment details (collected securely by our payment provider)
We also collect some non-personal information automatically when you visit our website, including:
IP address
Browser type
Pages visited on the site
Time spent on the site
This information helps us improve your experience and provides insights into how our website is used.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Communicate with you about your orders (e.g. order confirmations, delivery updates)
Improve our website and services
Send out customer newsletters
We do not sell or share your personal data with third parties except as necessary to fulfil your order (e.g. with our payment processor, delivery service, and website provider).
How long we keep your data
We will retain your personal information for as long as necessary to fulfil your order or to comply with legal obligations.
Third-Party Providers
We share your information with trusted third parties to help us provide our services, including:
Squarespace: Our website hosting and analytics provider, who helps manage the functionality of our site and track site performance.
Stripe: Our payment processor, who securely handles your payment details.
MailChimp: Our email marketing service, to manage and send our email communications (such as order updates and newsletters) to customers. By placing an order or subscribing to our emails, we collect and store your name and email address through MailChimp to send you these updates. MailChimp processes and stores this information on our behalf.
These third parties are required to keep your data safe and use it only for the purposes we’ve outlined here.
For more information, please refer to their individual privacy policies:
Cookies and Tracking
Like most websites, we use cookies to improve your experience. Cookies are small files that are placed on your device when you visit our website. They help us remember your preferences, track site traffic, and ensure our site functions properly.
By using our website, you consent to our use of cookies. You can manage cookie preferences in your browser settings if you prefer not to accept cookies.
How to Control Cookies
If you want to manage or block cookies, you can do so by adjusting your browser settings. Please note that blocking certain cookies may affect the functionality of the website.
Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to any inaccuracies in your data
Ask us to delete your data, subject to certain legal exceptions
If you have any concerns about how your personal data is handled, or if you want to exercise your rights, please contact us at contact@arcadyplants.co.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective as soon as it is posted. We encourage you to review this page periodically for any updates.
Cookies Policy
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. These cookies help us make the website work better for you by remembering your preferences and tracking your interactions with our site.
How We Use Cookies
We use cookies to:
Make the website function properly (e.g., keeping your cart items saved while you shop)
Track and analyse site traffic (using services like Squarespace Analytics)
Improve your experience on the website
Types of Cookies We Use
Necessary Cookies: These cookies are essential for the website to work. Without them, certain features (like shopping cart functionality) wouldn’t work.
Analytics Cookies: These cookies track how you interact with the website so we can understand user behaviour and improve our site. This data is shared with Squarespace (our website provider).
Performance Cookies: These cookies help us enhance the site’s performance (e.g. by remembering your preferences for a faster experience).
Managing Cookies
By using this website, you consent to our use of cookies. If you don’t want cookies to be stored on your device, you can disable them in your browser settings. However, disabling cookies may affect the website’s functionality, and some features may not work as intended.
Third-Party Cookies
We use third-party services like Squarespace and Google Analytics to help us track site traffic and improve user experience. These services may set their own cookies on your device. For more information, please refer to their individual cookie policies:
User Consent
By using this website, you consent to our use of cookies as described in this policy.